Question 1

How long will it take for my order to ship?

Accepted Answer

Order processing takes 24-48 hours (you have within that time frame to cancel order for a refund)
Depending on the contents of your order, shipping is 3-5 business days (excluding holidays). In some cases, if the order is placed before 1pm CST, the order will be shipped the same day.
Orders placed after 1pm CST Friday will be shipped out the following business day.
Shipping confirmation will be sent to email address provided.

Question 2

How long does shipping take?

Accepted Answer

Depending on the contents of your order, shipping is 5-7 business days (excluding holidays) unless using Express Shipping.

Question 3

I ordered the wrong thing, can I exchange it?"

Accepted Answer

Due to the item(s) being personalized, it is unable to be returned, exchanged, or refunded. PLEASE make sure to double check cart before submitting order. Also please read all policies and information before placing order. It is the customer's responsibility to read everything in its entirety.

Question 4

What is your exchange/refund policy?

Accepted Answer

Due to the item(s) being personalized, it is unable to be returned, exchanged, or refunded.
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Question 5

When will you begin working on my order?

Accepted Answer

Due to the item(s) being personalized, full payment must be received before processing your order.

Question 6

Is Pick-Up available?

Accepted Answer

Yes, pick up is available to customers that are in the Dallas/Fort Worth metroplex.

Enjoy 10% off your first order with code "partyfavor"

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